Green Mountain Energy Ranked Highest in Customer Satisfaction among NY Electricity Providers
"Green Mountain's success in New York and across our markets is owed to our customers' continued support of renewable energy," said Mike Starck, managing director, Green Mountain Energy. "This year we celebrate more than 18 years of pursuing our mission to change the way power is made, and we couldn't have made it this far without their support. We want them to know that we will continue working to improve and earn their business every day."
Green Mountain received the highest score among 14 retail electric providers included in the study, performing particularly well in the communications, corporate citizenship and customer service factors.
Over the last year, Green Mountain has made continual improvements to its website and enrollment processes to make it easier for customers to learn about renewable energy and how they're helping to preserve and protect the environment. In addition, the company has introduced regular customer satisfaction surveys, lifecycle communications, improvements to in-person enrollment technology, multi-media content on web and social channels as well as communicating the environmental benefits of renewable energy purchases.
In addition to the overall ranking, Green Mountain also received the highest score among its competitors for Corporate Citizenship. The primary way the company gives back to the community is through the Green Mountain Energy Sun ClubŪ program that has given more than $3.8 million to help build solar power and sustainability projects for non-profits using contributions from Green Mountain Energy Company, its residential customers and employees, and donors from around the country. In addition, innovative product offers allow customers to support renewable energy projects in the New York area, and the company demonstrates its commitment to sustainability by maintaining a neutral carbon footprint and publishing detailed sustainability reports covering every year it has been in business.
"Our customers deserve the best and that's what we strive to deliver. It is gratifying to know that they are happy with our service. We thank our customers for choosing Green Mountain, and for supporting renewable energy and its positive impact on the environment," continued Starck.
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