Source: CRM Today 3/13/2007
USANA Furthers Global Focus
Immediate results revealed the ability to forecast accurately based on trends and improve morale and retention among the company's workforce with more equitable schedules, including time off. By reducing the amount of time spent on scheduling, USANA reports that Impact 360 has introduced a cultural change in its operations. The solution also has yielded new-found efficiencies for supervisors in the areas of monitoring adherence and handle times, as well as such high value activities as coaching staff.
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