Green Mountain Energy Ranks Highest in Customer Satisfaction
Westlake Village, CA - Among electric retail providers in Texas, Green Mountain Energy Company ranks highest in customer satisfaction, according to the J.D. Power and Associates 2008 Texas Residential Retail Electric Provider Customer Satisfaction StudySM released today.
The inaugural study measures customer satisfaction with retail electric providers in Texas by examining four key factors (listed in order of importance): pricing, billing and payment, communications and customer service. Starting in 2002, the Electric Reliability Council of Texas opened portions of the residential electric utility market in the state to retail competition. According to the Public Utility Commission of Texas, 42 percent of Texas residential customers were served by competitive retail electric providers by the end of 2007, totaling approximately 5.1 million households.
Green Mountain Energy Company achieves a score of 716 on a 1,000-point scale and performs particularly well in three of the four factors: billing and payment, communication and customer service. Stream Energy (687) and Reliant Energy Retail (659) follow Green Mountain Energy Company in the rankings. Stream Energy performs particularly well in the pricing factor.
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